Customer Support Representative
- Teleperformance (TP)
- 0 - 4 years
- Mumbai
- 5 months ago
- Email to a friend
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Job Description
We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers in troubleshooting issues with products or services and provide appropriate solutions.
- Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.
- Record all customer interactions in the system, ensuring accurate and up-to-date information.
- Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.
- Offer product or service recommendations to customers based on their needs and inquiries.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
- Participate in training sessions to improve customer service skills and product knowledge.
- Assist in maintaining knowledge base articles or customer service documentation for future reference.
Key Requirements:
- Education: Bachelors degree preferred.
- Experience: 3+ years in customer service, customer support, or a similar role (internships or voluntary experience is considered).
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to remain calm and effective in stressful or challenging situations.
- Basic proficiency in using customer service software, MS Office, or CRM tools.
- Strong attention to detail and organization.
- Positive attitude and willingness to learn.
Location: Malad West Mumbai
- Personality:
- Friendly and approachable demeanor.
- Ability to work effectively both independently and in a team.
- Enthusiasm for providing excellent customer service.
Why Join Us:
- Growth Opportunities: Develop your skills and advance within the company.
- Supportive Environment: Work in a collaborative and dynamic team.
- Competitive Benefits: Enjoy a comprehensive benefits package and employee perks.
If you're eager to start your career in customer support and grow in a professional environment, apply now to join our team!
Only interested and immediate joiner can apply.
DIrectly DM at 9315817***
ko********l@te************e.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Mumbai
Keyskills: Customer Support Inbound Calls Voice Process
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