Customer Care Executive @ Teleperformance (TP)

Home > Voice / Blended

Customer Care Executive

Teleperformance (TP)
0 - 5 years
Noida, Gurugram
5 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities

Provide on-line support for on/offshore customers.
Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Education and Specific Training

Under Graduation + 6 Months Experience / Graduation

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Customer Care International Voice Process BPO Voice Process

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

International Voice Process Executive

IntouchCX

1 - 3 years

Hyderabad

4 days ago

₹ -4 Lacs P.A.

Hiring For customer support voice process (US Shift)

Cognizant

1 - 4 years

Chennai

6 days ago

₹ Not Disclosed

International Voice Process - Sales Executive (No Freshers)

IntouchCX

1 - 5 years

Hyderabad

6 days ago

₹ .25-4.25 Lacs P.A.

International Voice Process Executive-Immediate Joiners(Experienced)

IntouchCX

1 - 5 years

Hyderabad

6 days ago

₹ -4.25 Lacs P.A.

Teleperformance (TP)

www.outpace.in

Customer Care Executive @ Teleperformance (TP)

Home > Voice / Blended