Software Support Specialist
- Amdocs
- 5 - 10 years
- Noida, Gurugram
- 5 months ago
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Job Description
- Responsible for providing outstanding technical support to a global customer base.
- Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
- Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
- Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
- Analyze production issues from the business and application/code perspective and outlines corrective actions.
- Technical focal point with other teams to resolve cross product/solution issues.
- Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
- Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
- Contribute in meeting various SLA s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
- Onboard new employees and train them on processes and collaboration with team members. Take active role in team building, including technical mentoring and knowledge transfer.
- Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
- bachelors degree in Computer Science/Information Technology or equivalent
- 5 years experience as a Software Support Engineer
- Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
- Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!
Job Classification
Industry: Telecom / ISPFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: AmdocsLocation(s): Noida, Gurugram
Keyskills: Computer science Training Software support Debugging Troubleshooting Information technology Amdocs Software solutions Technical support Team building
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Sourced Group an Amdocs Company is an award-winning global consulting firm that helps organisations make the most of cloud computing with a focus on security, governance, and compliance. With over a decade of experience and offices globally, we provide professional services that secure, migrate, and...
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