Customer Support Backend Process @ Portray People

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Customer Support Backend Process

Portray People
39 Positions
Noida, Gurugram
2 months ago
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Job Description

We are looking for a dedicated and customer-focused Customer Support Executive to join in Noida. The ideal candidate will have prior experience in customer service, strong problem-solving skills, and the ability to handle multiple communication channels efficiently.

Provide prompt and professional responses to customer queries via calls, chats, and emails.
Maintain accurate documentation of customer interactions and resolutions.
Collaborate with internal teams to resolve issues and enhance the customer experience.
Ensure adherence to quality standards and service-level agreements (SLAs).

Required Qualifications

Experience: Minimum 6 months in customer support,
Education: Minimum 12th pass (domestic diploma accepted).
Skills: Average communication skills

Work Schedule

Rotational shifts between 8 PM 7 AM IST (covering UK, Indian, and US time zones).
5-day work week with rotational weekly offs.

Interview Process

Day 1: HR Round + Operations Round
Day 2: Versant Assessment

Best

Anamika

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Specified
Role/Responsibilies: Customer Support Backend Process

Contact Details:

Company: Portray People
Location(s): Noida, Gurugram

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Keyskills: email support chat process backend operations

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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