Customer Support Executive
- Akshaya Enterprises
- 50 Positions
- Pune
- 2 months ago
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Job Description
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Manage incoming and outgoing calls in a professional manner.
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Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
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Log customer interactions and track follow-ups.
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Offer timely and relevant solutions to resolve customer issues.
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Collaborate with team members to escalate and address more complex concerns.
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Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
We are looking for a Customer Support Executive to join our team at TAURUS BPO. The role offers 10000 - 69000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Job Requirements:
The minimum qualification for this role is Any Graduate and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support ExecutiveContact Details:
Company: Akshaya EnterprisesLocation(s): Pune
Keyskills: voice process domestic bpo graduate
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