Service Team Lead - (QR) @ Paytm

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Service Team Lead - (QR)

Paytm
2 - 6 years
Visakhapatnam
2 months ago
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Job Description

About Team :

QR & Sound Box is one of Paytm s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytms QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilitie s:

1. Team Management (Service FSEs) min 15-20.

2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues. (device related)

3. Material Management from Hub to FSE. (Fwd and Reverse Logistics).

4. Upselling Skill.

5. Analytical and Data Manager.

6. Trainer Mindset.

Criteria:

1. Strong service background

2. Industry- DTH/Broadband/Consumer Electronics etc.

3. Local market knowledge

4. Strong understanding of stock handling/ inventory management

Education

Graduate or above / Post Graduation preferred.

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: Paytm
Location(s): Visakhapatnam

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Keyskills: team management business development sales marketing inventory management target marketing channel sales team handling market research new business development customer acquisition team leading channel management key account management

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Service Team Lead - (QR) @ Paytm

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