Patient Care Executive
- New Era Life Care
- 99 Positions
- 2 months ago
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Job Description
Patient Care Executive manages patient interactions and coordinates care by serving as a liaison between patients, their families, and medical staff. Key responsibilities include managing appointments and admissions/discharges, handling patient inquiries and concerns, maintaining records, and ensuring smooth communication throughout the patient's visit and treatment process. This role focuses on improving the overall patient experience by providing administrative support and ensuring quality service standards are met.
Core responsibilities
Patient interaction and support:
Act as the primary point of contact, greeting patients, addressing their questions and concerns, and managing their needs from admission through to discharge.
Care coordination:
Collaborate with doctors and other medical staff to ensure seamless transitions and clear communication, facilitating appointments, and implementing care plans.
Administrative duties:
Schedule appointments, manage patient records, process billing, and collect payments.
Quality assurance:
Monitor patient care practices to ensure they align with healthcare standards and implement initiatives to enhance patient satisfaction.
Patient education:
Provide information to patients and families about treatment plans, procedures, and services to ensure they understand their care.
Key skills and qualifications
Interpersonal and communication skills:
Strong verbal and written communication, empathy, active listening, and the ability to build relationships are essential.
Problem-solving and conflict resolution:
The ability to handle sensitive situations, resolve patient issues, and de-escalate conflicts is crucial.
Organizational skills:
Proficiency in time management, scheduling, and maintaining accurate, confidential records is necessary.
Technical skills:
Familiarity with customer relationship management software and the Microsoft Office Suite is often required.
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: NursingFunctional Area: Not SpecifiedRole/Responsibilies: Patient Care ExecutiveContact Details:
Company: New Era Life CareLocation(s): Aizawl,+ View Contact
Keyskills: patient relations medical operations patient counseling patient advocacy clinical operations patient assessment direct patient care patient communications patient support
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₹ to 8 Yr
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