Guest Relations Executive - GRE
- Zodiac HR Consultants
- 5 Positions
- Mumbai
- 2 months ago
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Job Description
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Guest Welcome and Seating:
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Warmly greeting and welcoming guests upon arrival.
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Managing the seating arrangement and escorting guests to their tables.
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Ensuring a positive first impression of the restaurant.
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Reservation Management:
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Handling reservations, including confirming, modifying, or cancelling bookings.
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Managing the waitlist and notifying guests when their table is ready.
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Maintaining an efficient reservation system to maximize covers.
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Customer Service and Engagement:
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Interacting with guests throughout their dining experience to check on their satisfaction.
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Anticipating guest needs and fulfilling special requests (e.g., dietary needs, special occasions).
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Building rapport, especially with regular or VIP guests, to encourage loyalty and repeat business.
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Complaint and Issue Resolution:
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Proactively addressing and resolving guest complaints and concerns in a professional and timely manner.
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Escalating complex issues to the Restaurant Manager when necessary.
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Performing service recovery to turn a negative experience into a positive one.
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Coordination and Communication:
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Liaising effectively with other restaurant departments (e.g., kitchen, serving staff, management) to ensure smooth service delivery.
Communicating important guest information or special notes to the service team.
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Administrative Duties:
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Collecting guest feedback (either verbally or through surveys/feedback forms).
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Maintaining records of guest preferences, complaints, and special occasions.
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Assisting with front-of-house operations as needed.
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Excellent communication and interpersonal skills.
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A professional and customer-oriented attitude.
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Strong problem-solving abilities.
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Ability to remain calm and professional under pressure.
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Organizational and time-management skills.
Familiarity with reservation software is often a plus.
Location : Mumbai
No accomodation wil be provided
Core Responsibilities
Key Skills and Qualifications
Employement Category:
Employement Type: Full timeIndustry: HospitalityRole Category: Front Office / Guest RelationsFunctional Area: Not SpecifiedRole/Responsibilies: Guest Relations Executive - GREContact Details:
Company: Zodiac HR ConsultantsLocation(s): Mumbai
Keyskills: problem solving customer service communication skills
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