Technical Support Engineer
- UST
- 3 - 6 years
- Pune
- 3 months ago
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Job Description
Role & responsibilities
- Responsible for the day- to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.
- Analyse, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies
- Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets)
- Refer incidents to L3 team when an incident is beyond their scop
- Ensure SLAs are met and delivered according to Support specification
- Participate in sharing knowledge and publishing Knowledge articles
Preferred candidate profile
- Prior knowledge of Prod support in Healthcare desirable.
- Very good Analytical thinking and problem-solving skills
- Quick learner and follows process diligently
- Attitude of ownership and proactively takes responsibilities
- Good command in Unix, Linux and SQL/PLSQL.
Excellent communication and conversation skills (Verbal and Written) - Willing to work in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7
- Familiar working on ITSM Ticketing tools
- Application Support & Maintenance
- ITIL knowledge.
- Problem Solving/Decision Making.
- Working knowledge of CRM tools like Salesforce cloud , Service Now , Remedy will be an extra advantage.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: CitiustechLocation(s): Pune+ View Contact
Keyskills: Linux Application Support L2 Support SQL L2 Technical Support ITSM Production Support
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