Cinema Manager
- Tamilnad Mercantile
- 4 - 9 years
- Thanjavur
- 2 months ago
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Job Description
Cinema Manager
Role: Head - Operations
Industry Type: Film / Music / Entertainment
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education:
UG: BHM in Hotel Management / Any Graduate
Key Responsibilities:
- Ensure overall financial performance of the cinema/unit (SPH, ATP, Strike Rate, and revenue KPIs).
- Track and direct daily cinema performance through SOP implementation and monitoring of Box Office, Concessions, LAM, and customer satisfaction.
- Drive Local Area Marketing (LAM) to increase admissions and establish Starline as a preferred entertainment destination.
- Enhance sales and profitability through effective operational and marketing initiatives.
- Manage and control COGS to optimize margins.
- Handle customer complaints promptly and ensure service excellence.
- Ensure SOP compliance, achieve Quality Audit benchmarks, and meet Mystery Audit standards.
- Plan and implement On-the-Job Training (OJT) and operational training for Duty Managers and staff to ensure operational efficiency.
- Manage attrition through team engagement and motivation initiatives.
- Execute corporate and local marketing drives effectively.
- Monitor and report site performance accurately and take corrective actions when needed.
- Liaise with local authorities (Govt./Police/Developers) for smooth operations and statutory compliance.
- Coordinate with all verticals for asset upkeep and system availability.
- Foster cross-functional collaboration for cohesive cinema performance.
Preferred Candidate Profile:
- Proven experience in P&L handling and cinema operations management.
- Strong understanding of Box Office, Concessions, Projection, and Customer Service functions.
- Working knowledge of Projection machines/software preferred.
- Excellent leadership, communication, and people management skills.
- Flexible to work in shifts, weekends, and holidays.
Interested Candidates Please contact: G Purushothaman HR - 7373130***
Job Classification
Industry: Electronics Manufacturing (Electronic Manufacturing Services (EMS))Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: CIEL HRLocation(s): Thanjavur
Keyskills: Cinema Manager Quality Audit Film Operations Local Area Marketing Operations Manager Concession Sales Cinema Operations Entertainment Industry Multiplex Manager Projection Systems P&L Management Theatre Manager Customer Experience Box Office Mystery Audit
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