It Technology Services Associate-sap Basis
- SAP
- 3 - 5 years
- Bengaluru
- 2 months ago
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Job Description
- Handling Incidents, Alerts, and Service Requests
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
- Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
- Troubleshooting and resolving any Application and Database issues that impact the customers business
- Managing daily operations ensuring high availability
- The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
- Coordination with international teams in global projects/crisis handling/de-escalation initiative
- While cross-trained in all topic areas (Basis/application, OS and Database), you ll specialize in one of these areas and own incidents and service requests closure end-to-end
- BE / BTech / MCA from a reputable institute
- 3 to 5 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
- Working knowledge of Business Object Products (BOBI, BODS etc)
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
- Basic knowledge of Network and Storage
- Basic knowledge of one or more of the following products is preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Experience working in an international environment, being able to work effectively with international and virtual teams.
- The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Ability to continuously acquire new knowledge proactively and independently.
- Analytical and solution-oriented thinking
- Effectively resolve/drive resolution of Critical Incident & Problem Management areas.
- Exposure to the ITIL framework
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
- Ability to own, Lead and coordinate operational tasks, escalations and process improvements
- Scripting experience - Any of Shell, Perl, Python, Go, or similar
- Working experience in Virtualization (XEN, VMware)
- Experience with OS monitoring, backup/restore
- Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru
Keyskills: software golang sap mobile platform hibernate apache tomcat sql spring iis java gcp linux convergent charging shell scripting perl scm xen python vmware sybase ase microsoft azure bods idm content server mdm hana db aws abap sap cloud unix itil
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