CAD CAM Technical Support
- Arissta3d Proto
- 1 Positions
- Pune
- 2 months ago
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Job Description
- Conduct product demonstrations and technical presentations to prospective clients, showcasing the capabilities of our 3D software solutions.
- Collaborate with the sales team to understand customer requirements and deliver tailored technical solutions.
- Participate in technical discussions with customers and address queries regarding software functionality and compatibility.
- Assist in preparing technical proposals and documentation for client presentations and bids.
- Provide ongoing technical support to customers post-deployment through onsite visits, remote sessions, email, or phone.
- Troubleshoot and resolve customer issues related to installation, licensing, configuration, performance, and usability of the software.
- Serve as a liaison between customers and the development/support team to escalate and resolve complex issues.
- Ensure timely resolution of support requests while maintaining a high level of customer satisfaction.
- Design and deliver comprehensive training programs for clients, both onsite and virtually.
- Develop training materials and user guides for software functionalities.
- Continuously upgrade training content based on software updates and user feedback.
- Bachelor's degree or diploma in Mechanical Engineering, Diploma in Tool Design or related technical discipline.
- 0-4 years of relevant experience in technical support or application engineering role, preferably with CAD/CAE/3D software.
- Hands-on experience with 3D design software such as SolidWorks, CATIA, NX, AutoCAD, or similar.
- Strong analytical and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Customer-oriented mindset with a proactive approach to problem-solving.
- Based in Pune, with regular travel to customer sites as needed.
- Must be willing to travel occasionally for client visits, training sessions, or exhibitions.
- Certification in CAD/CAE software tools.
- Experience in product lifecycle management (PLM) or simulation software.
- Exposure to manufacturing or design environments.
Position Summary:
We are seeking a dynamic and technically skilled Application Engineer to join our team in Landewadi, Pune. This role requires a customer-focused individual who can effectively support both pre-sales and post-sales activities for our software products. The ideal candidate will have strong communication and presentation skills, hands-on experience with CAD/CAM/CAE tools, and a passion for solving technical problems.
Key Responsibilities:
Pre-Sales Responsibilities:
Post-Sales Responsibilities:
Training:
Requirements:
Education:
Experience:
Skills & Competencies:
Work Environment & Travel:
Preferred Qualifications:
Employement Category:
Employement Type: Full timeIndustry: Software ProductRole Category: Pre-SalesFunctional Area: Not SpecifiedRole/Responsibilies: CAD CAM Technical SupportContact Details:
Company: Arissta3d ProtoLocation(s): Pune
Keyskills: cad cam technical training installation solid works autocad
Arissta3d Proto
Arissta3D Proto Pvt. Ltd. Arissta 3D Proto is an Additive Manufacturing service provider in the field of engineering, art, jewellery, medical, toys & much more.
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