Openings@sutherland For Non Voice
- Sutherland Global
- 0 - 2 years
- Kochi
- 6 years ago
- Email to a friend
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Job Description
Dear Candidates,
Greetings from Sutherland!!!
We are hiring for Customer Support Non Voice process in Cochin.
WORK FROM OFFICE
Job description
Responsible for answering inbound chats from customers, resolve their primary query (Billing, Account management, Orders) and add value by selling products/services for new/existing customers.
Should be able to perform under pressure and cope up with the dynamics of the process.
Should have an aptitude for sales.
Aim to retain customers through excellent service and attention to detail.
Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required
Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
Remain updated with the process, products, technology applications and utilities.
Utilize various internal and client-based tools and applications for customer management and servicing
Achieve and exceed KPIs.
Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
Job description
Responsible for answering inbound chats from customers, resolve their primary query (Billing, Account management, Orders) and add value by selling products/services for new/existing customers.
Should be able to perform under pressure and cope up with the dynamics of the process.
Should have an aptitude for sales.
Aim to retain customers through excellent service and attention to detail.
Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required
Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
Remain updated with the process, products, technology applications and utilities.
Utilize various internal and client-based tools and applications for customer management and servicing
Achieve and exceed KPIs.
Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
Required Candidate profile
Willing to work in Night shift (US shift).
Excellent written communication skills (English)
Typing Speed- 35 words/ 95% Accuracy
Eligibility : Freshers and Experienced both are eligible.
Contact : Rajesh - 9946345***
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: FreshersEducation
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Sutherland Global Services Private LimitedAddress: 6th Floor, Kandomkulathil Towers (Federal Bank Bui, Opp. Maharajas College Ground,, M.G.Road, Kerala - 682011,IndiaLocation(s): Kochi+ View Contact
Keyskills: backend english non voice english email english chat english email support bpo english ites english chat support
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