Wipro is hiring For UK Customer service process (Blended)
- Wipro
- 0 - 4 years
- Noida, Gurugram
- 3 months ago
- Email to a friend
- Report this job
Job Description
Requirement - Customer Service Representative
Communication - Excellent communication is required.
Work Experience - 0-30 months
Summary
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue / query resolution and ensure proper documentation and follow-up.
- Identify, share and support operational improvements.
Relevant Experience
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined career roadmap that offers growth opportunities.
- Performance based incentive program.
- Investment in talent development and skills enhancement.
- Work life balance with any 5 day work week.
- Collaborative environment with best in class professionals.
Category - International customer service - Blended
Working Conditions - Flexibility to work in 24*5 shifts (5 days working)
Education Skills
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
- Full time MBA, BE, and B.Tech graduates should have minimum 6 months of BPO experience.
Work Location - Gurgaon
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Noida, Gurugram
Keyskills: Customer Service International Voice Blended Process Customer Support Email Chat Semi Voice Voice Process Fresher Hiring Voice UK Process
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