Software Support Specialist
- Amdocs
- 8 - 13 years
- Noida, Gurugram
- 4 months ago
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Job Description
We are looking for a highly skilled and motivated Support Specialist to join our team and deliver exceptional support for our T-Mobile RF cell site design product. This role involves Level 1 and Level 2 support, Swagger API workarounds, training content creation, user permission management, and documentation upkeep.
All you need is...
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- Level 1 and Level 2 Support
- Provide technical assistance and troubleshooting for the RF cell site design product.
- Resolve user issues promptly and escalate complex cases as needed.
- Swagger API Workarounds
- Develop and implement effective workarounds for Swagger API-related challenges.
- Collaborate with the development team to ensure smooth integration and functionality.
- Training Recordings
- Create and maintain comprehensive training recordings.
- Ensure materials are current and easily accessible to users.
- User Permission Management
- Manage user access and permissions in accordance with company policies.
- Maintain security and compliance standards.
- Training Portal Maintenance
- Update and manage content on the training portal.
- Monitor usage and address any technical or content-related issues.
- Confluence Page Management
- Maintain accurate and up-to-date documentation on Confluence.
- Work with team members to ensure clarity and completeness of information.
Why you will love this job:
- Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
- Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!
Job Classification
Industry: Telecom / ISPFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: AmdocsLocation(s): Noida, Gurugram+ View Contact
Keyskills: Training Excel RF Compliance Software support Management Troubleshooting Amdocs Monitoring
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