Support Engineer
- Infinite
- 1 - 2 years
- Bengaluru
- 2 months ago
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Job Description
Job Title: L1 Service Desk Analyst Skills & Requirements:Job Type: Service Desk Engineer
Base Location: Bangalore
Shift Timing: Rotational (24x7x365 coverage)
Prerequisite: Must be open to night shifts and weekend coverage
Range of Year Experience 1 2 Years
RTO E1 needs to come to office 5 days in a week
Strong communication skills in English
BCOM,Bachelor s degree in IT, Computer Science, or related field (or equivalent experience).
Familiarity with ITSM platforms (e.g., ServiceNow)
Strong understanding of Windows OS, basic networking, and enterprise applications.
Excellent communication skills in English (written and verbal).
- ITIL Foundation Knowledge/certification.
- Experience with remote desktop and diagnostic tools.
- Ability to create and maintain SOPs and user guides.
- Strong problem-solving and analytical skills.
- Enable and guide end users in using self-help tools for basic software and hardware issues.
- Support incident and service request reporting.
- Assist with password reset tools and account recovery processes.
- Respond to how-to queries and fulfill routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).
- Log, categorize, and track incidents and requests to closure.
- Handle escalated issues requiring specific application knowledge or advanced troubleshooting.
- Run diagnostics and perform remote support for complex incidents.
- Coordinate field services for part ordering and desk-side visits as per client policies.
- Ensure proper documentation and escalation to Level 2 support when necessary.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Bengaluru
Keyskills: Computer science Windows OS Networking Diagnostics VPN Enterprise applications Remote desktop Service Desk Analyst Troubleshooting Remote support
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