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Top MNC Hiring Domestic Technical Support (Semi Voice Process)
Position: Technical Support Associate Voice Process
Process: Domestic Technical Support (Voice)
Shift: Day Shift Only
Location: Bangalore
Kickstart Your Career with a Leading MNC!
A reputed multinational company is looking for enthusiastic Technical Support Associates to join its Domestic Technical Support (Voice Process) team. If you have a passion for technology, problem-solving, and delivering excellent customer service, this is your opportunity to grow professionally in a supportive and rewarding environment.
Key Responsibilities:
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Handle inbound and outbound calls from domestic customers regarding technical issues
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Diagnose and troubleshoot software, hardware, or connectivity problems
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Record and update customer details and resolution steps in the system
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Meet performance metrics such as call quality, first call resolution (FCR), and customer satisfaction (CSAT)
Job Requirements:
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Experience: 0 to 2 years in Technical Support / Customer Support / Voice Process / BPO
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Good communication skills in English and regional languages (English + Hindi preferred)
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Basic knowledge of computers, networking, and troubleshooting
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Comfortable working in rotational day shifts
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Positive attitude and customer-focused mindset
Immediate Joining Contact:
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Nithin: 98hidden_mobile5
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Nihal: 73hidden_mobile
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Priya: 76hidden_mobile4
Join a top MNC and build a rewarding career in technical support!
