Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia @ IBM

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Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia

IBM
5 - 10 years
Bengaluru
5 months ago
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Job Description

Own and evolve the product vision and roadmap for Salesforce CRM and Certinia systems.

Translate business needs into clear, actionable user stories and requirements.

Prioritize backlog items based on business value, technical feasibility, and stakeholder input.

Collaborate with engineering, design, and business teams to deliver high-quality solutions on time.

Lead sprint planning, reviews, and retrospectives in partnership with Scrum Masters and development teams.

Monitor product performance and adoption, using data to inform enhancements and optimizations.

Serve as the voice of the user, advocating for intuitive experiences and scalable processes.

Ensure compliance with data governance, security, and regulatory requirements.

Required education
Bachelor's Degree Preferred education
Bachelor's Degree Required technical and professional expertise

5+ years of proven experience as a Product Owner or Product Manager in enterprise CRM environments.

Deep understanding of Salesforce Sales Cloud, Service Cloud, and Certinia (FinancialForce) modules.

Strong grasp of agile methodologies and product lifecycle management.

Excellent communication, stakeholder management, and decision-making skills.

Ability to balance strategic thinking with tactical execution.

Experience with data integration, reporting, and automation within CRM ecosystems.

Preferred technical and professional experience

Salesforce certifications (e.g., Administrator, Advanced Admin, Platform App Builder) are a plus.

Familiarity with CRM, software & services offerings, delivery, financial operations, billing, and revenue recognition processes is highly desirable.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Product Management
Role Category: Product Management - Technology
Role: Technical Product Manager
Employement Type: Full time

Contact Details:

Company: IBM
Location(s): Bengaluru

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Keyskills: sales revenue recognition sprint product manager service cloud salesforce salesforce sales cloud cloud automation strategic thinking operations financial operations compliance data governance scrum agile data integration crm

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Home > Product Management - Technology