IT Service Desk SME
- Teleperformance (TP)
- 2 - 7 years
- Hyderabad
- 3 months ago
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Job Description
Roles and Responsibility
- Responds to and diagnoses problems through user discussions, troubleshooting, fault rectification, and problem escalation.
- Provides effective and timely resolution of users' problems, queries, or complaints.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Manages and oversees the implementation of short-term activities within the team.
- Executes specialized projects and activities according to set principles.
- Supervises work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.
Job Requirements
- Comprehensive knowledge of the specific discipline or broader area is required.
- Ability to generate and initiate own workload without instructions or guidelines.
- Professional responsibilities focusing on excellence are expected.
- Typically manages a team of Individual Contributor co-workers.
- Operational decisions are made within a defined scope.
- A strong understanding of customer experience management and excellent communication skills are essential.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad+ View Contact
Keyskills: IT Service Desk management customer experience management technical support troubleshooting it infrastructure communication skills
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