Manager / Sr. Manager - Digital Transformation (WFO)
- Concentrix
- 10 - 20 years
- Noida, Gurugram
- 2 months ago
- Email to a friend
- Report this job
Job Description
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Visit www.concentrix.com to learn more.
Position: Manager / Sr. Manager, Digital Transformation (Techno - functional )
Individual contributor role
Mode of Work - Work from office
Job Location: Gurgaon, Mumbai, Bengaluru
Relevant Experience:
9+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes
Must to have Contact center experience.
Good to have strong experience in Retail Banking (Customer experience improvement) or in credit card business.
Role:
Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.
Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.
Key essentials:
- Total Experience of 13+yrs and 8-9 yrs of relevant experience in Digital Transformation domain.
- Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, Agentic AI) for improving customer experience or voice /chat processes
- Green Belt certification is mandate; however, preference is for Black belt certified professional
- Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis
- Good to have exposure around Minitab, Visio and latest tech platforms
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Process / Operational ExcellenceEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Noida, Gurugram
Keyskills: Agentic Ai GenAi Green Belt Digital Transformation Process Assessment Operational Excellence PEX Transformation Business Transformation Process Improvement Process Excellence LSS
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in