Advocacy Operations Associate, Advocacy Operations
- Amazon
- 0 - 5 years
- Hyderabad
- 2 months ago
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Job Description
The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success. Responsibilities:Follows SOP or managers instructions and ensures tasks are quality compliant
Contributes to project improvement ideas, if applicable
Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
Proactively raises issues/alarms to manager or stakeholders
Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
Maintains records of day-to-day work by updating trackers or workflow tools
Meets predetermined and assigned productivity targets and quality standards. Follows SOP or managers instructions and ensures tasks are quality compliant
Contributes to project improvement ideas, if applicable
Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
Proactively raises issues/alarms to manager or stakeholders
Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
Maintains records of day-to-day work by updating trackers or workflow tools
Meets predetermined and assigned productivity targets and quality standards. About the team
Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience. This is accomplished through: Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team. Bachelors degree
Experience with Microsoft Office products and applications Speak, write, and read fluently in English
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: Associate Operations Quality standards Flex Workflow Management MS Office Operations Monitoring Recruitment
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