Tech Lead, Application Support
- FIS
- 4 - 10 years
- Pune
- 4 months ago
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Job Description
- Analyze and resolve technical and application problems. Investigate recurring issues, conduct root cause analyses, and implement permanent solutions.
- Participate in incident calls, troubleshoot the issue and provide faster resolution
- Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback. When fallback occurs, perform postmortems to identify root cause (RCA).
- Maintain the certification, Disaster Recovery and Production Environment with regards to upkeep of application functionality.
- Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure. Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.
- Prepare any necessary technical / process documentation.
- Works with Change Management/ Release Managers on the evaluation of change events and in planning items for production deployment Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
- Automation of routine manual work, Process and productivity improvements
- 4 to 10 years of IT experience with background in development or operations support with hands-on using Tandem.
- Very good knowledge and working experience in Tandem Architecture, File system, FUP, ENSCRIBE, PATHWAY, SCUP, TCP, TACL, Net batch processing and disaster recovery
- Hands on experience in Unix/ Linux
- Must have full life-cycle support experience in a large financial services firm, preferably in Card Services and/or banking.
- Very good experience in Diagnostic and triaging of issues
- Strong experience in Nonstop SQL database
- Strong Switch experience (BASE24 or CONNEX or any proprietary switch)
- Strong knowledge in Cards and Payments domain
- Strong Knowledge in monitoring tools (Moog soft, Splunk, Dynatrace).
- Excellent communication with ability to manage onshore-offshore and various stake holders and status reporting
- Willing to work on day shifts with overlapping of hours with onshore and weekend on-call support
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: FiservLocation(s): Pune
Keyskills: fup tcp tacl switching connex payments dynatrace batch processing disaster recovery file system card operations monitoring tools tandem linux pathway splunk enscribe scup nonstop sql unix communication skills architecture sql database
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