Bpo / Customer support / Team Leader / Voice / Inbound / Customer Care
- Fortune 500 Companies
- 1 - 6 years
- Bengaluru
- 2 months ago
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Job Description
Job Title: Customer Service Representative
Job Location: Bangalore
Job Summary:
We are looking for a friendly, detail-oriented Customer Service Representative to join our team. This position requires someone with excellent communication skills, a customer-centric attitude, and a problem-solving mindset. As a Customer Service Representative, you will be responsible for interacting with customers via phone, email, chat, or social media to resolve inquiries, assist with issues, and ensure a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via various channels (phone, email, live chat, etc.).
- Provide accurate product or service information, troubleshoot issues, and guide customers through problem resolution.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM software.
- Resolve customer complaints or concerns with empathy, patience, and efficiency.
- Ensure customer satisfaction by exceeding service level expectations.
- Collaborate with other departments to resolve complex issues and improve overall customer experience.
- Assist with processing orders, returns, and exchanges, as needed.
- Identify opportunities for upselling or cross-selling products or services, when appropriate.
- Stay updated on product knowledge, services, and company policies.
- Follow company procedures and guidelines for handling customer inquiries and complaints.
- Participate in regular team meetings, training sessions, and professional development activities.
Qualifications:
- High school diploma or equivalent; a Bachelors degree is a plus.
- Proven experience in customer service or a related field (1-2 years preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer service software (e.g., CRM systems, chatbots, etc.) and Microsoft Office Suite.
- A positive attitude, empathy, and a passion for delivering exceptional customer experiences.
- Ability to work in a fast-paced environment while maintaining attention to detail.
Preferred Skills:
- Experience with [industry-specific software/tools or products].
- Bilingual (if applicable to the role).
- Knowledge of customer service best practices.
- Familiarity with social media platforms or other digital customer service tools.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional growth.
Contact Point : Aditya - 8884777***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Fortune 500 CompaniesLocation(s): Bengaluru
Keyskills: Inbound Process Solving Queries Query Resolution Customer Support Calls Handling Inbound Calls Customer Satisfaction Voice Process Inbound Outbound Customer Care Escalations Complaints Voice Customer Queries Customer Handling Resolution Issue Resolution
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