Hiring For International Voice Process /customer Support !!ctc 10lac
- Rivera Manpower
- 4 - 9 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
Hiring: Senior Analyst (Service Support Associate) | Leading US Health Insurance Process | Bangalore
Experience: Minimum 4 years in US Health Insurance voice or BFSI International Customer Service
Work Mode: Work from Office
Location: Bangalore
Shift: US Shift (Fixed) Saturday and Sunday Off
About the Role
We are hiring experienced professionals for a Senior Analyst Service Support Associate role to provide end-to-end support for US Health Insurance policy renewals and client servicing. The role demands strong communication skills, domain expertise, and the ability to manage multiple priorities efficiently.
Key Responsibilities
- Act as the primary point of contact for the US onshore branch.
- Conduct end-to-end policy renewal activities and ensure timely completion.
- Manage the entire policy lifecycle, including documentation and compliance.
- Provide benefits advisory services to clients and stakeholders.
- Handle queries effectively to minimize rework and improve efficiency.
- Collaborate with internal teams to ensure smooth operations.
- Maintain accuracy and adhere to US Health Insurance guidelines and procedures.
- Demonstrate excellent time management and organizational skills.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and client-handling skills.
- Advanced proficiency in MS Outlook, Excel, Word, and PowerPoint.
- Proactive and self-driven approach to problem-solving.
- Strong understanding of US Health Insurance processes and regulations (experience with Aetna, Blue Cross Blue Shield, MetLife preferred).
Qualification
- Graduate with minimum 15 years of education (10 + 2 + 3).
- 4+ years of relevant experience in Health Insurance / BFSI international customer service Voice Process.
- Insurance certification Good to have.
- Transition or onboarding experience Added advantage.
Call and Book Your Interview Slot: (10am to 6pm Monday -Friday )
7829336*** / 7829336***/ 9742630*** /9986267***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Rivera manpowerLocation(s): Bengaluru
Keyskills: customer service international voice Voice Process Customer Care Inbound Process insurance CSR Healthcare Insurance customer support healthcare Client Support CSE Client Servicing Stakeholder Management
Similar positions
Rivera Manpower
Rivera Manpower Services is a trusted name in recruitment, specializing in end-to-end talent solutions across both IT and non-IT sectors. For over a decade, we have collaborated with leading organizations to streamline their hiring processes and deliver high-quality professionals for niche and cri...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in