Tele Caller For Hospital Call Centre
- Apollo Hospitals
- 0 - 3 years
- Delhi, NCR
- 2 months ago
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Job Description
1. Patient Engagement:
Answer incoming calls promptly and professionally, addressing inquiries related to our services, appointments, and general information about women's cancers.
Make outbound calls to follow up with patients, confirm appointments, and provide necessary pre-appointment instructions
. Provide clear and accurate information about our services, procedures, and relevant resources.
Listen actively and empathetically to patients' concerns, providing reassurance and directing them to appropriate medical staff when necessary.
2. Appointment Management:
Schedule, reschedule, and cancel patient appointments efficiently using the center's scheduling system.
Coordinate with various departments (e.g., oncology, radiology, pathology) to ensure smooth patient flow.
Send appointment reminders via phone, SMS, or email.
3. Data Management:
Accurately record patient information, call details, and interactions in the designated CRM or patient management system.
Maintain confidentiality of all patient data in accordance with HIPAA regulations and center policies.
4. Support and Coordination:
Assist patients with navigating the center's services and understanding referral processes.
Collaborate with other administrative and clinical staff to ensure seamless patient care.
Handle patient feedback and complaints professionally, escalating issues to the appropriate personnel when required.
5. General Administration:
Maintain a clean and organized work environment.
Stay updated on center services, policies, and procedures.
Perform other administrative duties as assigned.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Other Hospital Staff - OtherEmployement Type: Full timeContact Details:
Company: Apollo HospitalsLocation(s): Delhi, NCR
Keyskills: Communication Skills Telecalling Patient Care Customer Support Customer Service Solving Queries Customer Care Customer Queries Customer Handling
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