Assistant Manager - Customer Engagement @ Axis Max Life

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Assistant Manager - Customer Engagement

Axis Max Life
2 - 5 years
Mumbai
6 months ago
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Job Description

Key Responsibilities:

1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT

Daily WIP management (governance calls)
Weekly/Fort-nightly Governance calls/Meetings
Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level
Processing post issuance customer requests(POS)

2) ESCALATION & QUERY MGMT Single point of contact for escalations management (service query / Under writing/URMU / claims)

3) TRAINING: Train and educate sales team on the various ops process, underwriting guidelines, new initiatives and address FAQs

Preferred candidate profile

A Graduate/MBA
Experience of 3-5 years in operations or customer services in a financial services industry.

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Mumbai

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Axis Max Life

Assistant Manager - Customer Engagement @ Axis Max Life

Home > Customer Success