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Call Centre Associate @ Manipal Hospitals

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 Call Centre Associate

Job Description

Attend all calls courteously

Call logging and effective communication on call to respective departments

Define call priority as per SOP/department protocol and follow up accordingly

Ensure closure as per SOP/Department protocol

Data entry and maintenance of updated 'follow up' tracker

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Manipal Hospitals
Location(s): Pune

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Keyskills:   Call Center Operations Inbound Calls Calls

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Manipal Hospitals

At Manipal Hospitals, we are devoted towards clinical excellence, patient centricity, and ethical practices. Our commitment to clinical excellence is palpable in the high calibre of our team of medical practitioners. Our nursing staff and paramedical professionals are highly competent and provide ...