Application Support - Software MNC || Remote
- MNC
- 2 - 7 years
- Noida, Gurugram
- 2 months ago
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Job Description
Job Description / Responsibilities *
- Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc.
- Work with our customers to understand their problems, frustrations, and roadblocks.
- Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.
- Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction.
- There will be opportunities to work in a first-class environment, learn business models and support development activities in the future.
- Ability to manage team
Work experience * (Min. & Max.)
- 2+ years of experience working in Technical/Application customer support organisations for software and/or E-commerce/SaaS companies.
- Experience working in a 24x7x365 support operation.
- Experience supporting an enterprise B2B product set.
- Strong domain knowledge of the latest tools and techniques for delivering world-class customer support.
- Having experience with at least one Ticket Management Tool (Fresh desk is preferred)
- Basic Code debugging/Basic SQL/ Basic of one script language.
- Aware of the full support cycle (SLAs/Response time etc.)
- Strong communication skills (English)
Functional Area *
IT/SaaS/e-Commerce Industry *
IT/ITES/SAAS/E-commerce
Keywords * (or key skills)
- Basics of any one programming language
- API (REST)
- Javascript
- SQL
Corporate Office - Noida Sec-16, U.P.
Regards
Ishani - 9076592***
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Software MNCLocation(s): Noida, Gurugram
Keyskills: Application Support SQL API Ticketing L1 Support App Support Query Support Shell Scripting Debugging Api Integration SLA Troubleshooting JIRA L2 Support Freshdesk Client Support Postman Api Technical Support Escalations Incident Management Zendesk Software Support
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MNC
It is an eCommerce experience SaaS company offering branded shipment tracking, returns management, product discovery personalization, and more. It was founded after winning the Startup Weekend Hong Kong 2011 and Global Startup Battle 2011. Regards Ishani - 9076592318
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