Backend Executive Chat & Email Process (6)
- Portray People
- 43 Positions
- Noida, Gurugram
- 4 months ago
- Email to a friend
- Report this job
Job Description
-
Handle customer queries and requests through chat and email channels in a timely and professional manner.
-
Manage backend data updates, order processing, and information verification tasks.
-
Coordinate with internal teams (operations, logistics, technical support, etc.) to resolve customer issues.
-
Maintain accurate records of customer interactions and transactions.
-
Ensure compliance with company policies, data privacy, and process guidelines.
-
Meet productivity, quality, and turnaround time targets.
-
Provide regular updates and reports to the team lead or manager.
Job Title: Backend Executive Chat & Email Process
Location: Noida Sector 125
Experience: 6 months 1 year
Employment Type: Full-time
Department: Customer Support / Operations
Job Summary:
We are looking for a proactive and detail-oriented Backend Executive to manage chat and email-based support operations. The ideal candidate should have prior experience handling customer queries, resolving issues via written communication, and maintaining a high level of accuracy in backend processes.
Key Responsibilities:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Backend Executive Chat & Email Process (6)Contact Details:
Company: Portray PeopleLocation(s): Noida, Gurugram
Keyskills: chat process backend support email support
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in