Hiring for Communication Coach,Soft skills
- Izee Manpower
- 1 Positions
- Bengaluru
- 2 months ago
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Job Description
- Responsibilities:
-
- Provide coaching to improve Communication (incl. English Language), Soft Skills (Customer / end user connect and Cultural understanding (US / UK, etc.).
- Conduct one -one or Group Coaching for a targeted group of associates on a rotational basis.
- Identify needs for development and provide interventions not limited to training, activities & engagement.
- Conduct facilitation workshops as part of the coaching needs.
- Undertake continuous observations and feedback for bottom quartile associates.
- Develop the supervisory staff on issue identification and coaching mechanism.
- Undertake Training needs Analysis.
- Conduct Daily Huddles for the span mapped.
- Responsible to deliver on the agreed Metric / MoS as an outcome to successful coaching.
- Utilize relevant tools required to help participants learn and to extend support to them.
- Use basic analytical methods to identify problems for client scenarios and recommend solutions.
- Ensure all coaching plans are executed in a timely manner.
- Work closely with Quality and CS operations leaders to ensure improved
- Report and document the observations and feedback and share relevant updates to all required stakeholders.
- Translate customer service business requirements into training / coaching action plans.
- Any adhoc activities associated with skill enhancement of on of floor associates.
- Requirements:
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- Coaching Certification from a reputed institute.
- Working knowledge of research methodology and principles.
- Experienced in development needs assessment (TNA) techniques/ tools.
- Advanced knowledge of relevant tools required to help participants learn and to extend support to them.
- Advanced Customer Service attitude, skills and knowledge.
- Ability to translate customer service business requirements into training / coaching action plans.
- Client consulting skills.
- Willingness to relocate, travel and work in shifts, at short notice.
- Ability to Listen effectively and build rapport.
- Excellent Collaboration and Interpersonal skills.
- Consistently display strong knowledge of customer service domain and drive customer centricity.
- Qualifications:
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- Candidate must possess a bachelors degree in any field.
- Min. 4 -5 yrs. experience as a communication Coach or Communication and Culture Trainer
- Excellent in MS office products (Excel, Word, Outlook, PowerPoint).
- Experienced in training scheduling, delivery and reporting.
- Interface effectively and professionally with all levels of management both internally and externally.
- Excellent Oral and Written communication skills.
- Excellent analytical and problem-solving skills.
Contact:
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Hiring for Communication Coach,Soft skillsContact Details:
Company: Izee ManpowerLocation(s): Bengaluru+ View Contact
Keyskills: communication training communication coach voice coach soft skills trainer
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Izee Manpower
Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.
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