Job Description
Good clear written and verbal communication skills
Good project management and basic account finance skills
Good customer management skills
Excellent process and documentation skills
Good working skills in multi-client support model.
Good understanding of contracts and vendor management
Good IT process knowledge (like ITIL)
Good knowledge of one or more security compliance standards (SOC1, SOC2, ISO27001, PCI, etc)
Technical:
Basic Active Directory and LDAP Knowledge
Basic knowledge of server administration, Deployment processes.
Basic Database experience -- IBM DB2 on Windows/Linux preferred
Microfocus Cobol support experience preferred
AWS Experience
Basic software development / SDLC understanding
Experience with Service Management Tools (Service Now Preferred)
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time
Contact Details:
Company: DXC Technology
Location(s): Hyderabad
Keyskills:
Service management
Customer management
Linux
LDAP
Project management
Social media
Cobol
Active directory
Windows
SDLC