Executives-Voice-Customer Service @ EXL

Home > Customer Success, Service & Operations - Other

Executives-Voice-Customer Service

EXL
0 - 2 years
Noida, Gurugram
2 months ago
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Job Description

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the Roadside Assistance and Motor Insurance, as well as answering generic, non-generic specific questions related to product cover/motor servicing
Candidates with voice background & prior web chat experience with UK or US client will be preferred
Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable

Graduation

Ensure that the process transactions are processed as per standard procedures.
Ensure that the assigned targets in accordance with SLA are met.
Ensure that the quality of the transactions is in compliance with predefined parameters.
Ensure adherence to Company Policies and Procedures.
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: EXL
Location(s): Noida, Gurugram

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Keyskills: Motor insurance Supervisor Web technologies Compliance Customer satisfaction Focus Customer service Servicing

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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EXL

https://iqexl.com/

Executives-Voice-Customer Service @ EXL

Home > Customer Success, Service & Operations - Other