Customer Service Representative- L1
- Wipro
- 3 - 8 years
- Noida, Gurugram
- 2 months ago
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Job Description
Job Description
Wipro Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign.
Principal Responsibilities
- Customer Service through calls, Chats & email
- Ensure timely and accurate service delivery at defined productivity level
- Build client & domain knowledge to be able to deliver a resolution on the first conversatio
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- o strive to create a healthy and fun filled Environment in the team
- Display interpersonal skills in handling the day-to-day operations on the floo
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-u
- Maintain Internal & Client level delivery quality on calls, chats & email conversation
- Identify, share and support operational improvements
Critical Skills Required:
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- Very Good written & spoken communication skill
- Should be flexible to work in rotational shifts in 24*5 work environmen
- Proficient in computer usage and Basic knowledge on MS Office
- Pro-active & Positive Attitud
- Ability to Work efficiently and effectively in a tea
- Excellent Customer facing Skills and Ability to build Rappor
- Should have the ability to escalate issues with a view to bringing about a win-win resolution
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Education Eligibility:
- Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
- Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.
Locations and Shifts:
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- Gurugram
- US Shifts Evening/Night Shifts for 5 Days a week with 2 fixed offs
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Perks and Benefits:
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- Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
- Health Insurance at nominal rates facilitated by the organization
- Regular Rewards and Recognition programmes
- Career mapping and growth
- Regular Learning & Development initiatives
- Further Education assistance programmes
Mandatory Skills: HWS (Empl Helpdesk)) .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: WiproLocation(s): Noida, Gurugram+ View Contact
Keyskills: bpo insurance domain knowledge operations customer satisfaction service delivery bhm customer service learning & development
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