Patient Care Services- Head Of The Department - Fortis La Femme,gk Ii
- Fortis
- 8 - 10 years
- Delhi, NCR
- 2 months ago
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Job Description
Role & responsibilities
- Ensure smooth administration to deliver good quality and timely in-patient services on a daily basis
- Monitor the patient admission process- rooms and beds allocation
- Ensure error free billing transactions
- Escalate payment defaults to management for resolution and follow-up
- Initiate and recommend service recovery post approval from Facility Director
- Maintain a good relationship with the consultants and customers
- Coordinate with them for all in-patient services by being their one point of contact for all administrative matters
- Provide quality customer care service by faster queries resolution of staff /customers and design, implement and improve the processes of customer / patient handling.
- Ensure proper escalation of customer grievances
- Ensure follow up and redressal of all possible internal / external customer grievances
- Introduce continuous improvements to the customer handling system
- Appraise employee performance and facilitate team developmental activities
- Identify the training needs of the staff and feedback to HR for critical training initiatives
- Enhance team motivation and work towards inculcating positive attitude of team towards customers
- Identify and categorize good performers in the department and design an employee growth and development plan aligned with the organizational objectives
- Streamline and restructure process related problems if any
- Participate and promote team relationship building and counseling activities
- Prepare MIS reports and communicate to the management
- Prepare, update and follow up the daily OS
- Generate reports regarding bed occupancy, admissions, etc for management
- Ensure that adequate desk resources and technical support is available to the staff
- Ensure process for diagnosis flow and integration across departments
- Any other task assigned by the HOD and the Management
Preferred Education:
MHA
Experience
8 - 10 years of experience in relevant field out of which minimum 03 years as lead role
Knowledge and Specific Skills
Customer Service Orientation, Excellent Communication Skills, Courteous, Knowledge about NABH standards
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Other Hospital StaffRole: Other Hospital Staff - OtherEmployement Type: Full timeContact Details:
Company: FortisLocation(s): Delhi, NCR
Keyskills: Patient Counselling Patient Relations patient care services Patient Care Health Care Services Health Management Hospital
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