Investigation Specialist
- Amazon
- 1 - 6 years
- Hyderabad
- 2 months ago
- Email to a friend
- Report this job
Job Description
The Transaction Risk Investigator position relies on excellent judgement to plan and accomplish goals and will work under very limited supervision of the Manager.Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.
Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-party to accomplish goals.
They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Basic Qualifications Communication Skills
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
Excellent interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers Problem Solving Skills
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyse problems logically
Self disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritize work time to ensure productivity and fulfills department standards for time spent
Excellent ability to determine situational needs and provide appropriate solutions 1+ years of customer service experience
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Experience in payments or e-commerce Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Analytical skills Transaction Risk Investigator Interpersonal skills Manager Quality Assurance Time management Investigation Customer service Risk management MS Office Supervision
Similar positions
Amazon
Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in