Mphasis Walk-In! International Voice/Chat - in Bangalore

Job Description

Greetings from Mphasis!!

We have a Walk in drive scheduled on 19th November 25 in Bangalore Location for Customer Support Officer role. (International Voice/Chat Process)

Location: Mphasis Ltd - Bagmane World Technology Center, WTC-4, 4th Floor, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore, Karnataka - 560048

Time - 11:00am - 1:30pm

IMMEDIATE JOINERS ONLY

Must have original soft copy of all the education and work-related documents without any issues.

Must carry "Wired earphones" for further rounds

Job Summary

• Handle Inbound and Outbound calls
• Coordinating with Operations and other support functions for any help related on calls
• Follow the guidelines set out for calls handling
• All the KPI/KRAs assigned to be met

Skills required:

• Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
• Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
• Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
• Flexible to work in rotational and night shift.
• 100% WORK FROM OFFICE

Years of experience needed 6 to 12 months in International Customer Service, Chat and Collections

Location:

Mphasis Ltd - Bagmane World Technology Center, WTC-4, 4th Floor, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore, Karnataka - 560048

Time - 11:00am - 1:30pm

IMMEDIATE JOINERS ONLY

Must have original soft copy of all the education and work-related documents without any issues.

Must carry "Wired earphones" for further rounds

--- Please make sure to carry your hard copy resume, wired earphones, and Aadhar card original ---

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Keyskills:   International Process BPO Customer Service International Call Center International Non Voice Chat Support International Chat Process Chat Process Customer Support Collections Process International Voice Process International BPO International Calling