Mphasis Wants You! Ito - Tech-servicedesk - Walk-in Drive In Bangalore
- Mphasis
- 1 - 3 years
- Bengaluru
- 2 months ago
- Email to a friend
- Report this job
Job Description
Greetings from Mphasis!!
We have an exciting opportunity at Mphasis for professionals like you who understand the importance of getting things right from the start especially when it comes to ITO - Service Desk (Technical Support Engineer)
We're hiring for ITO-Service Desk roles and would love to meet you at our Walk-in Drive in Bangalore on 18th November, 2025.
Date: 18th November, 2025
Timings: 10:00am - 1:30pm
Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059
Essential Job Functions:
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
- Analytical skills
- Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
- Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
- Proficient in MS Office 2013, 2016 and must have knowledge of O365
- Must have worked on Windows 7 and Windows 10 support for laptops and desktops
- Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
- Knowledge of Wyse thin and zero client support, set up and connectivity
- Supporting issues with Printer installations, HP Print and Scan via USB
- Cisco VPN client support
Immediate joiners preferred
Candidates are required to bring a hard copy of their resume. Please mention HR Bhavya name on it.
Date: 18th November, 2025
Timings: 10:00am - 1:30pm
Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059Don't miss this opportunity to join our dynamic team at Mphasis!
#technicalsupport #JobOpportunity #MphasisWalkInDrive
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Walk-insContact Details:
Company: MphasisLocation(s): Bengaluru
Keyskills: Technical Support LAN Troubleshooting L1 Support IT Helpdesk International Technical Support IT Support Desktop Support IT Service Desk Remote Support Ticketing Tools Technical Helpdesk Technical Voice Process Network Troubleshooting LAN Support
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