Desktop Support L1 -Gujarat -Ghandhidham-Bhuj
- PES Hr Services
- 1 Positions
- Gandhidham
- 2 months ago
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Job Description
-
Role: Desktop Support System Engineer
- Exp:6 Months+
- Location: Gujarat -Ghandhidham-Bhuj
- np: 30 Days
-
Shift Time: General Shift (9:30 AM to 7:00 PM)
- Field Work
- JD:
- Branch Visits of assigned branches in the base location and nearby cities (Field Work).
- Troubleshooting for desktops, laptops, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.
- Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
- Collaborate with other IT teams to resolve complex technical issues.
- Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
- Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
- Periodic business user connect & tracking of actionable.
- Engineer should be well versed in remote support.
- Engineer should have good communication skill and technical knowledge.
- Engineer should have Excellent problem-solving and multitasking skills.
- Physical Asset verification Activity
- Monday to Saturday working on general shift & on requirement basis on holidays as well.
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Hardware / Telecom Equipment DesignFunctional Area: Not SpecifiedRole/Responsibilies: Desktop Support L1 -Gujarat -Ghandhidham-BhujContact Details:
Company: PES HR ServicesLocation(s): Gandhidham
Keyskills: sla asset management desktop support outlook configuration troubleshooting remote desktop
PES Hr Services
Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...
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