Kolkata (mass Drive)-21st Nov-branch Banking - Liabilities-unb Branch
- Hdfc Bank
- 3 - 8 years
- Kolkata
- 4 months ago
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Job Description
Role & responsibilities
For Tellers:
- Handle customer transactions: deposits, withdrawals, check cashing, and fund transfers.
- Maintain and balance cash drawer at the start and end of shifts.
- Verify customer identity and ensure compliance with banking regulations.
- Detect and report suspicious or fraudulent activities.
- Provide excellent customer service and resolve account-related queries.
- Promote bank products and assist with opening new accounts.
- Complete paperwork for transactions and reconcile daily records.
For WD:
- Act as the first point of contact for customers visiting the branch.
- Provide customer service and product information for banking products and services.
- Handle balance inquiries, transaction queries, and issue balance confirmation certificates.
- Assist in account opening (Current Account, Savings Account, Fixed Deposits).
- Cross-sell banking products and direct banking channels to walk-in customers.
- Generate referrals from walk-in customers and internal databases.
- Collect foreign currency cheques and manage related documentation.
- Ensure customer acquisition and deepening of existing relationships.
- Maintain compliance with banking norms and branch audit requirements.
For Relationship Managers: (PRM/Imperia RM)
- Manage and grow the portfolio of Classic / High Net Worth (HNI) clients.
- Cross-sell banking products like CASA, Insurance, Mutual Funds, Demat, Loans, etc.
- Provide financial advice and maintain long-term customer relationships.
- Ensure achievement of monthly revenue and balance growth targets.
- Maintain compliance and service quality standards.
Preferred candidate profile
- Graduate / Postgraduate
- Excellent communication and relationship-building skills
- Proven sales and customer-handling experience in retail banking
- Target-oriented with leadership qualities (for BSM role)
- Must have good knowledge of local market and customer behavior
Job Classification
Industry: BankingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail Banking SalesEmployement Type: Walk-insContact Details:
Company: Hdfc BankLocation(s): Kolkata+ View Contact
Keyskills: Portfolio Management Retail Liabilities Casa Relationship Manager Branch Banking HNI Cross Selling Portfolio Third Party Products Retail Branch Banking HNI Client Handling Wealth Management Casa Sales
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₹ 4.5-9.5 Lacs P.A
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