Senior Customer Service Representative
- V Soft Consulting
- 8 - 13 years
- Bengaluru
- 3 months ago
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Job Description
Customer Service Representative Outbound Calls (US):
Were looking for an experienced and motivated Customer Service Representative with strong skills in outbound calling, online sales, lead generation, and market research. In this role, youll connect with customers and retailers, promote our products, generate new leads, and help close sales all while ensuring top-tier customer satisfaction.
Key Responsibilities:
- Conduct outbound and cold calls to generate leads and drive sales (potential customers, retailers, and event planners.)
- Reach out to retailers to present products, gather feedback, and build new relationships.
- Perform market research to identify opportunities, industry trends, and potential customers.
- Manage and respond promptly to inquiries via phone, email, and chat.
- Generate and qualify leads for both product sales and event space rentals.
- Follow up with leads, provide product information, and close sales effectively.
- Maintain detailed customer and lead records in CRM systems.
- Assist customers in coordinating private events, tastings, and facility tours.
- Maintain accurate records in CRM systems and follow up to close sales and secure bookings.
- Collaborate with marketing, sales and operations teams to support promotions, client satisfaction and strong customer relationships.
Qualifications:
- 8-10 years of experience in customer service, online sales, outbound calling, or lead generation.
- Proven success in outbound sales, lead generation, and closing
- Strong communication and organizational skills with attention to detail.
- Strong organizational and multitasking abilities.
- Detail-oriented with a focus on accuracy.
- Ability to adapt to a fast-paced and dynamic work environment.
Work Location:
Bangalore
Work mode:
WFO
Shift timing:
5:30PM to 3:30AM IST
Notice Period:
Immediate to 30 Days
Job Classification
Industry: BPM / BPOFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail & B2C Sales - OtherEmployement Type: Full timeContact Details:
Company: V2softLocation(s): Bengaluru
Keyskills: market research Customer Service Voice Process Outbound Process Outbound Calling US Process Customer Support Lead Generation Outbound Sales Cold Calling Us Voice Process International Voice Process International BPO
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