International Chat & Email Customer Support
- NTT DATA, Inc.
- 4 - 6 years
- Chennai
- 4 months ago
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Job Description
Dear Candidates,
Greetings from NTT DATA
- International process (Chat & Email). (Need Excellent Communication Skilled candidates)
- Continues night shift (US Shift) No rotational.
- One way cab will be provided. (Drop alone)
- WFO (Chennai Porur DLF).
- Two rounds of Interview ( Technical & Assessment)
- Interview mode Virtual.
- Assessment Offline ( Needs to report to NTT DATA office for Task Completion)
- Graduation Mandatory.
- Freshers are not eligible.
International process (Chat & Email). (Need Excellent Communication Skilled candidates)
In these roles, you will be responsible for:
- Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and striving to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyze and clear inquiries of the Team and address them appropriately. Reaching out to various stakeholders for any further inquiries.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Required Skills for this role include:
- Candidate should have a minimum of 1-5 years of experience in Voice/Chat support that required you to work regularly scheduled shifts.
- Possesses excellent verbal and written communication skills
- 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
- 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- Typing speed of 35 wpm.
- Ready to work complete night shifts
Interested Candidates whatsapp @9498364*** or Email - si**************y@nt****a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: NTT DATA, Inc.Location(s): Chennai
Keyskills: Blended Process Cross Selling Chat Support International Chat Process Chat Process Email Support Live Chat Typing Skills Retention Email Process Communication Skills Upselling Voice
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