Vice President Professional Services
- Zycus Infotech
- 18 - 25 years
- Mumbai
- 2 months ago
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Job Description
- Define and lead the global professional services strategy, aligning with overall business goals.
- Build and scale a world-class professional services organization that drives customer success and ensures long-term customer engagement.
- Collaborate with product, sales, and customer success teams to develop customized implementation plans.
- Oversee the successful deployment of SAAS products, ensuring high customer satisfaction.
- Manage the global service delivery team, focusing on operational efficiency and scalability.
- Ensure project timelines, budget, and client expectations are met.
- Engage with key global clients, ensuring they derive maximum value from our solutions.
- Develop and implement programs to improve client onboarding, adoption, and retention.
- Monitor customer feedback and address issues to continuously improve service quality.
- Hire, mentor, and develop a global team of professionals across multiple regions.
- Foster a culture of innovation, continuous learning, and collaboration.
- Implement training programs to ensure team members stay updated with the latest trends in SAAS service delivery.
- Drive the P&L for the professional services department.
- Ensure revenue targets are met, and profitability is maintained across projects.
- Implement tools and metrics to measure and improve operational efficiency.
- Proven experience (20+ years) in leading global professional services teams in a SAAS software environment.
- Strong understanding of SAAS implementation, customer onboarding, and post-sales support processes.
- Excellent leadership and people management skills, with the ability to mentor and develop large, distributed teams.
- Ability to drive strategy, scale operations, and ensure customer success in a global context.
- Strong problem-solving skills, with a focus on improving service delivery processes.
- Excellent communication and stakeholder management skills.
- Experience working with enterprise-level clients across various industries.
- Familiarity with agile methodologies and project management tools.
- Strong financial acumen with experience in managing departmental budgets and P&L.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: Zycus InfotechLocation(s): Mumbai
Keyskills: Procurement ERP SAP Business transformation Project management Agile Oracle Stakeholder management Service quality Operations
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Zycus Infotech
Headquartered in Princeton, the U.S. in 1998, Zycus has grown every day to be established as an organization, which is now a leading global provider of complete Source-to-Pay suite of procurement performance solutions, with a comprehensive product portfolio for both strategic and operational aspects...
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