AI Engineer
- Zycus Infotech
- 2 - 4 years
- Mumbai
- 2 months ago
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Job Description
As AI continues to reshape the customer experience landscape, Zycus is seeking a hands-on AI Analyst who is Innovative and can drive experimentation and implementation of AI/Gen-AI/Agentic tools across our post-sales operations. This role is part strategist, part builder perfect for someone who loves translating broken workflows into scalable, AI-driven solutions. Working directly with our North American CCO, youll play a key role in accelerating AI adoption across implementation, support, customer success, and expansion teams.
Key Responsibilities:
- Process Discovery & Opportunity Mapping
Maintain a 90-day rolling backlog of AI ideas, based on monthly scans of friction points across support, implementation, and customer success functions. - Rapid Prototyping & Experimentation
Build quick POCs (e.g., support triage bot, churn risk analyzer) using low-code tools, Python, or notebooks at least one prototype per quarter. - Pilot Deployment & Iteration
Launch and monitor pilots with internal teams, gather usage data, and iterate based on user feedback and ROI assumptions. - Learning & Internal Evangelism
Stay updated on emerging AI tools and techniques. Lead monthly internal demos, blog posts, or training sessions for post-sales teams. - Documentation & Knowledge Transfer
Create light technical documentation, prompt libraries, and KPIs so pilots can be hardened by Engineering or IT teams. - Cross-Functional Collaboration
Coordinate with Global Delivery and US stakeholders to ensure strategic alignment and successful adoption of AI solutions.
Five Reasons Why You Should Join Zycus
- Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React.
- A Market Leader: Zycus is recognized by Gartner (world s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure: You get to work and deal with our global customers.
- Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.
About Zycus:
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.
The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.
Experience & Qualifications:
Required:
- 2 4 years in business analysis, support ops, consulting, or equivalent hands-on project-based experience.
- Involvement in at least one AI/automation initiative (academic, personal, or professional).
- Able to work with REST APIs, JSON, and basic data processing.
- Strong written and verbal English communication.
Ideal:
- Hands-on experience with LangChain, LlamaIndex, Pinecone, OpenAI Assistants, or Zycus s internal platform (LibreChat).
- Familiarity with SaaS post-sales operations (e.g., NPS, ticket backlogs, churn risk) or ITIL/CSM methodologies.
- Experience working in customer success, implementation, or technical support environments.
Nice to Have:
- AI/ML or cloud certifications (e.g., AWS, Google Data Analytics, GenAI nanodegrees).
- Portfolio of AI automations, chatbots, or GitHub projects.
- Participation in AI communities or hackathons (Kaggle, local meetups).
- Experience with LibreChat or similar internal LLM orchestration tools.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Data Science & Analytics - OtherRole: Data Science & Analytics - OtherEmployement Type: Full timeContact Details:
Company: Zycus InfotechLocation(s): Mumbai+ View Contact
Keyskills: Procurement Automation Prototype Senior Analyst Business analysis Consulting JSON Technical support Python Technical documentation
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Zycus Infotech
Headquartered in Princeton, the U.S. in 1998, Zycus has grown every day to be established as an organization, which is now a leading global provider of complete Source-to-Pay suite of procurement performance solutions, with a comprehensive product portfolio for both strategic and operational aspects...
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