Customer Care Associate @ Impetus Career

Job Description

Job Title:

 Customer Care Associate (Non-Voice Process)

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Job Summary:

We are hiring Customer Care Executives for an International BPO (Non-Voice Process). The role involves assisting global customers through email, chat, and ticketing systems. Candidates should have excellent written communication skills, attention to detail, and a customer-first attitude.

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Key Responsibilities:

• Handle customer queries through email and live chat support no calling involved.

• Provide accurate and timely resolutions to customer issues.

• Maintain customer records and track interactions in CRM tools.

• Coordinate with internal teams for issue escalation and resolution.

• Follow company communication guidelines and quality standards.

• Meet or exceed daily and weekly performance targets.

• Ensure data confidentiality and process compliance at all times.

• Work in rotational shifts (including night shifts) for international support.

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Required Candidate Profile:

• Qualification: Undergraduate with 0-7 years of experience. (freshers welcome).

• Skills Required:

• • Excellent written English and typing speed (3540 WPM minimum).

  • Good analytical and problem-solving skills.

  • Basic knowledge of computers and MS Office.

  • Familiarity with CRM tools (Zendesk, Freshdesk, Salesforce, etc.) is a plus.

• Soft Skills:

  • Strong interpersonal and communication skills.

  • Ability to multitask and work under pressure.

  • Positive attitude and willingness to learn.

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Job Details:

• Job Type: Full-Time

• Process Type: Non-Voice (Email / Chat Support)

• Shift: Rotational (Night Shifts Included)

• Location: Ahmedabad

• Work Mode: Onsite

Salary & Benefits:

• CTC: Up to 4.5 LPA (based on experience and performance)

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Perks and Advantages:

• Opportunity to work with leading international clients.

• Friendly and supportive work culture.

• Clear career path to Quality Analyst, Trainer, or Team Lead roles.

Employement Category:

Contact Details:

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Keyskills:   typing speed written communication customer service international bpo non voice process customer support customer care writing skills communication skills email support