Director - Global Quality Adherence @ Avalara Technologies

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Director - Global Quality Adherence

Avalara Technologies
15 - 20 years
Pune
2 months ago
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Job Description

What You'll Do

Director Global Quality Adherence will be reporting to VP Global business Excellence to lead the transformation of enterprise quality through automation, AI, and customer-centric innovation. You to improve how we test, monitor, and manage riskshifting from reactive quality control to a predictive, real-time model. You will define strategy, oversee quality systems, and ensure that customer interactions and operational processes remain accurate, compliant, and consistent. You'll lead the integration of tools such as Maestro, Qualtrics, and AI analytics to scale signal detection, prevent defects, and drive proactive improvement. This is a unique opportunity to modernize quality by blending operational rigor with intelligent automation keeping Avalara fast, accurate, reliable, and trusted by customers.

What Your Responsibilities Will Be

Set the quality strategy and governance framework aligned to customer experience and business goals.
Build and run scalable testing, auditing, and monitoring programs across global operations.
Implement automation and analytics (e.g., Maestro, Qualtrics, AI/ML) for real-time signal capture, anomaly detection, and root-cause analysis.
Establish risk management practices to identify, assess, and mitigate quality issues proactively.
Translate findings into clear actions, driving corrective and preventive improvements with cross-functional partners.
Sponsor high-impact improvement projects using structured methods (e.g., Lean, Six Sigma).
Create clear dashboards/scorecards that connect quality to outcomes (e.g., CSAT, NPS, gross/net revenue retention, margin).
Provide timely, transparent reporting to executives and stakeholders; escalate risks and track remediation.
Lead and develop a global team of quality professionals and analysts; foster a culture of measurement, learning, and accountability.
Collaborate with Operations, Engineering, CX, Compliance, and Legal to meet regulatory and contractual obligations

What You'll Need to be Successful

Extensive experience leading quality, customer experience, or operations in SaaS/technology environments (typically 15+ years or equivalent experience).
Hands-on expertise in testing, monitoring, auditing, and risk management frameworks.
Practical experience with automation platforms and BI/visualization tools; comfort using AI/ML to improve quality outcomes.
Experience with Lean/Six Sigma; Black Belt or equivalent is preferred.
Ability to turn data into clear narratives and recommendations for senior leaders.
Experience building and mentoring high-performing, globally distributed teams.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Strategic & Top Management
Role Category: Top Management
Role: CTO
Employement Type: Full time

Contact Details:

Company: Avalara Technologies
Location(s): Pune

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Director - Global Quality Adherence @ Avalara Technologies

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