People and Communications Services - Manager
- Kone
- 5 - 9 years
- Chennai
- 2 months ago
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Job Description
Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to Deliver the best people flow experience. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow, we make peoples journeys safe, convenient and reliable, in taller, smarter buildings.
Why this role?
KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KONE India, as People & Communications (P&C) Services Managers. P&C Services Managers are managing the P&C Services operations in their respective geographical area according to the agreed global service scope and SLAs. P&C Services Managers drive continuous improvement within KONE P&C by providing insight and analysis on the improvement opportunities. P&C Services Managers hire, retain and develop talent within the P&C Services function. P&C Services Managers are critical part of service deliver model in delivering P&C services for the organization with their teams.
P&C Services Managers dedicate their time to service delivery, operational management, process development and advisory activities. They collaborate with other P&C teams and different business stakeholders to ensure that service delivery flows and that the set targets and KPIs are achieved. They have clear counterparts on global, area and cluster / country levels to enable smooth service delivery across different units and countries.
What will you be doing?
- Operationally lead the P&C Services function in the geographical area.
- Manage and lead the P&C Services according to the P&C Services global scope and set SLAs within the geographical area
- Manage the locally agreed service scope according to the agreements between the P&C Services and the business units in the geographical area
- Contribute to the design, development and implementation of P&C Services service management processes so that the outcomes meets KONEs current and future business needs, engages and motivates employees and develops KONE as great place to work. Successfully drive / lead the delivery of P&C Services service management processes and practices in the geographical area.
- Continuously identify opportunities for improvement towards KONE P&C CoEs and Unit P&Cs by providing insight and analysis on operational issues
- Collaborate and align with other P&C teams and business stakeholders to deliver consistent services for the organization.
- Contribute to the creation and development of P&C Services development roadmaps e.g. by sharing country / cluster feedback and business requirements.
- Evaluate business environment and workforce trends on an ongoing basis to make recommendations for units to achieve and exceed their targets.
- Develop the annual P&C Services budget in the geographical area and in line with global budgeting guidelines.
- Hire, retain and develop a team of P&C Services professionals to ensure that they have the needed knowledge and capabilities to deliver efficient and quality services for the organization within the function
- Ensure that the service delivery practices fulfill all needed global/local regulations and laws.
- Maintain strong connections with P&C colleagues within KONE and externally to share best practices and to understand current and future trends.
- Act as a member of Area P&C Management
Are you the one?
- M.Sc. or Bachelor degree in a relevant field or equivalent experience
- 10+ years of progressive Human Resources experience, preferably in multinational company
- Business experience is an asset
- Fluency of English + knowledge of one additional area language is an asset
- Background from operational leadership roles within HR or other relevant function
- Deep understanding of related service management processes
- Proven track record of successful roles in multi-cultural business environment
- Experience in working across functional/business lines in a global matrix organization
- Hands-on project management and change management experience
- Experience in leading, developing and coaching P&C professionals
What do we offer?
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Job Classification
Industry: Industrial Equipment / MachineryFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service ManagerEmployement Type: Full timeContact Details:
Company: KoneLocation(s): Chennai
Keyskills: project management operations management service management processes field service resource service management customer service change management customer support operations service engineering service delivery after sales service csi communication skills
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