Technical Account Manager - E-Invoicing & Live Reporting
- Avalara Technologies
- 3 - 8 years
- Pune
- 2 months ago
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Job Description
What You'll Do- The Technical Account Manager role is a, high-visibility opportunity to work directly with Avalara's most important customers. If you're excited to combine technical depth with customer impact, we'd love to hear from you.
- You will report to the Senior Manager, Product Support.
- You will work from our office in Pune.
What You'll Do:
- The Technical Account Manager (TAM) E-Invoicing & Live Reporting is an important member of Avalara's customer support organization, responsible for managing strategic enterprise relationships and ensuring compliance with local regulatory demands.
- You'll be the primary technical contact and escalation point for high-value customers using Avalara's E-Invoicing and Live Reporting (ELR) solutions.
- You'll deliver, expert technical support and customer experience, while being a trusted partner in helping customers meet complex regulatory requirements.
- You'll work with our teams across product, engineering, compliance, and support to resolve technical issues and advocate for your customers' needs.
What Your Responsibilities Will Be:
- Be the primary technical advisor for assigned enterprise accounts using Avalara's ELR solutions.
- Ensure resolution of complex technical issues and escalations, meeting enterprise-level expectations for responsiveness and accuracy.
- Troubleshoot integration challenges, API errors, platform behaviors, and data formatting issues (e.g. XML, UBL).
- Manage technical case workload and provide regular customer updates with transparency and urgency.
- Maintain detailed understanding of each customer's compliance requirements, technical environment, and integration architecture.
- identify recurring issues and collaborate with our teams to guide improvements and reduce customer effort.
- Represent customer needs internally and help prioritize development and compliance updates.
- Create documentation and technical knowledge resources to reduce friction and improve support outcomes.
- Stay current on changes in the e-invoicing regulatory landscape and Avalara's product roadmap.
What You'll Need to be SuccessfulWhat You'll Need to Be Successful:
- Bring experience using AI and AI-related technologies, ready to excel in an AI-driven culture.
- Apply AI every day to challengesimproving efficiency, contributing solutions, and for your team, us, and our customers.
- Stay curious about new AI trends and best practices, and share what you learn so others can benefit too.
- Have 3 years of experience in a technical support or technical account management role supporting enterprise or high-value SaaS customers.
- Demonstrate experience establishing communication and engagement with prospects with senior technical and partners.
- Show a ability to work through complex issues involving data formats, integrations, and platform behavior.
- Excel at managing priorities, escalations, and in a high-accountability, customer-facing environment.
- Bring hands-on troubleshooting experience using logs, tools, and data diagnostics.
- Be comfortable working both independently and collaboratively across global teams
What Will Set You Apart:
- Experience with electronic invoicing systems such as PEPPOL, SAF-T, or similar.
- Familiarity with RESTful APIs and structured data formats like XML, UBL, JSON.
- Background in ERP platforms, tax compliance, FinTech, or accounting software.
- Technical knowledge in SQL, networking, or data analytics.
- Prior experience with Avalara's product suite or similar platforms.
What Success Is:
- You've built trusted relationships with assigned enterprise accounts and understand their technical environments.
- You've resolved complex technical issues and guided integrations with confidence.
- You've identified improvements that reduced customer effort and escalations.
- You've acted as a internal advocate for your customers, influencing roadmap priorities based on real-world needs.
Who You Are
- You're motivated by helping customers solve complex technical and compliance problems.
- You remain calm, and deliver with urgency.
- You're comfortable speaking with developers, compliance leads, and executives alike.
- You take ownership and even when the path is difficult.
- You enjoy learning to changing technical and regulatory landscapes.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Avalara TechnologiesLocation(s): Pune
Keyskills: compliance insurance data formats erp restful data analytics ai accounting fintech sql account management customer support analytics diagnostics technical support restful apis xml json architecture customer experience
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