Customer Support Engineer
- Kone
- 7 - 12 years
- Mumbai
- 2 months ago
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Job Description
KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings
What are we looking for?
A competent technical professional with
- Minimum 3 years of experience in Elevator & Escalator Sales Support or Engineering.
- Deep knowledge of elevator product, component, installation, business challenges and sales environment.
- Understanding of KONE people flow analysis and solutions (Building Traffic Analysis).
- Strong technical knowledge of Elevator and Escalator products and required code regulations.
- Strong organizing, analytical and problem-solving skills
- Knowledge in MS office ( excel & PPT) is required
- Fluency in AutoCAD Tool, Basic Layout and M drawing.
- Drive for results and persistence with can do attitude
- Collaborative approach and cross-cultural communication skills
- Strong customer focus and leadership skills
- Fluent communication skills in English, other languages are an asset
What will you be doing?
- Manage the tendering process in cooperation with other MP functions; technology team, engineering & supply and project management, ensuring required value engineering and optimized pricing are delivered promptly and quickly.
- Work closely with customer specifications are understood (and challenged, if needed) and the right products are offered.
- Study customer Tender Documents and prepare KONE MP Documents according to MP process.
- Understanding the traffic challenges in buildings and be able to optimize our solutions to overcome said challenges.
- Help Sales in arranging the technical documents for the tender submission.
- Ensure that the proposed solution fulfills the codes, regulations and safety requirements
- Shall take responsible for correctness of order in line with offer to customer
- Coordinate with Local MP Engineering team to get correct drawings from SL
- Booking Order in SAP as per process.
- Coordinate with SL for GAD, Order during post order management
- Coordinate with PM & FL sales during GAD Submission and Order to SL
- Responsible for Releasing Manufacturing instruction (NRP) to SL as per process
- Coordinate for documentation at the time of shipment with SL
- Keeping track of Order and Deliverables during post order management
- Follow-up with SL for the Deliverables like Drawings, Samples and Materials
- Co-ordination with Logistics team for material deliveries
Candidate Requirement:
Qualification: B.E. (Mech or EEE)
Years of Experience: 3-5 years
Grade & Position: 5L (Engineer / Senior Engineer)
What do we offer?
- Career progression opportunities within a global organisation
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills.
Interested candidates can share their updated CV : so*******a@ko*e.com
Regards
Team KONE
Job Classification
Industry: Engineering & ConstructionFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: KoneLocation(s): Mumbai
Keyskills: Computer Hardware Technical Support
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