Associate - Market Research (Community Support)
- Srijan Spectrum
- 1 - 2 years
- Noida, Gurugram
- 5 months ago
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Job Description
As a Market Research Community Support Associate, you will play a critical role in supporting our Qualitative market research team. Your primary responsibilities will include:
Recollective Expertise:
- Setting up and configuring communities on the Recollective platform.
- Programming/configuring various research activities and surveys.
- Quality assurance (QA) of activities, serving as the first pass.
- Uploading respondents and managing invitations and reminders.
- Fielding questions from project teams and clients.
- Serving as a point of contact for site support, addressing respondent needs for platform access and general inquiries.
- Compiling and presenting progress reports for short-term projects.
- Conducting Recollective platform checks, particularly segment mapping.
ICMIB (I Can Make It Better) Expertise:
- Programming activities within the ICMIB platform.
- Quality assurance (QA) of activities, serving as the first pass.
- Formatting data exports when part of client deliverables.
- Creating filters and crosstabs for in-depth analysis.
- Undertaking community administrative tasks, including incentive payment management and coordinating monthly prize draws.
- Managing the community Gmail inbox and responding to inquiries.
- Posting Monday Musings to engage the community.
- Conducting Long-Term Community Recruitment Refreshes as needed.
- Program checking via a Decipher link.
- Moderating and monitoring the Welcome Room, identifying and flagging cheaters and uncooperative respondents.
Qualifications:
- Familiarity with market research community platforms, particularly Recollective and ICMIB are a plus, but not required and will be trained.
- Previous market research experience is also a plus, but not required.
- Exceptional organizational and multitasking skills.
- Attention to detail, especially for programming activities, QA and data formatting.
- Strong communication and interpersonal skills for team interaction.
- Ability to work collaboratively in a fast-paced, dynamic, global environment.
- Enthusiasm for delivering meaningful insights through market research.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Research & DevelopmentRole Category: Research & Development - OtherRole: Research & Development - OtherEmployement Type: Full timeContact Details:
Company: SrijanLocation(s): Noida, Gurugram+ View Contact
Keyskills: QA Administration Manager Quality Assurance Programming Market research Management Support Associate Operations Monitoring Recruitment
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