Software Engineer Call Center Dialer @ Sharda Consultancy

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Software Engineer Call Center Dialer

Sharda Consultancy
1 Positions
Noida, Gurugram
2 months ago
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Job Description

We are looking for a team of highly skilled Software Engineers to design and develop a Call Center Dialer Software from the ground up. This role involves building a scalable, secure, and feature-rich platform that integrates telephony, CRM, and real-time analytics.

Key Responsibilities

Design and implement backend services for dialer logic, call routing, and CRM integration.
Develop intuitive dashboards for agents and supervisors.
Integrate VoIP technologies (SIP, RTP) and PBX systems (Asterisk/FreeSWITCH).
Ensure compliance with security standards (TLS, SRTP, GDPR).
Optimize performance for high-volume concurrent calls.
Collaborate with DevOps for cloud deployment and CI/CD pipelines.

Required Skills

Programming: Node.js, Python, or Java
Frontend: React.js or Vue.js
Telephony: SIP, RTP, Asterisk/FreeSWITCH, Twilio/Plivo APIs
Databases: PostgreSQL, MongoDB, Redis
Cloud & DevOps: AWS/Azure/GCP, Docker, Kubernetes
Security: OAuth2, JWT, TLS, SRTP
Familiarity with predictive/progressive dialer algorithms

Experience with CRM integrations (Salesforce, Zoho)
Knowledge of analytics tools (Grafana, ELK Stack)
Prior experience in call center or VoIP solutions

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: IT Operations / EDP / MIS
Functional Area: Not Specified
Role/Responsibilies: Software Engineer Call Center Dialer

Contact Details:

Company: Sharda Consultancy
Location(s): Noida, Gurugram

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Keyskills: java dialer cloud telephony react.js node.js python security

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Designation / Expected Role

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Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Sharda Consultancy

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Software Engineer Call Center Dialer @ Sharda Consultancy

Home > IT Operations / EDP / MIS